Frequently asked questions

How does the first delivery work?

On the day of the first delivery (Tuesday, Thursday, or Sunday), the courier will call or send a text message with an approximate delivery time in the morning. Future deliveries will be made around the same time. For orders in Prague, you can specify a preferred delivery window: 8-13:00 (morning), 14-19:00 (afternoon), or 19-22:00 (evening, with an extra fee). In other cities, delivery times follow the delivery plan, which will be confirmed by phone.

Where do you deliver and how much does it cost?

Delivery is available in Prague, Mladá Boleslav, Liberec, Česká Lípa, Děčín, Kralupy nad Vltavou, Slaný, Varnsdorf, Rumburk, and pick-up points in Nový Bor and Jablonec nad Nisou. Delivery costs 40 CZK/day to your address or 20 CZK/day to a pick-up point. Free delivery for orders over 60 days.

Do you offer vegetarian or vegan meals?

Vegetarian and vegan menus are not available. However, meatless meals can be provided, where meat is replaced only in main dishes (not in breakfasts or snacks). A list of meatless products can be sent by email upon request.

How should I prepare and store the boxes?

Meals can be reheated in a microwave for 1.5-3 minutes or on a stovetop or oven after removing them from the packaging. Meals should be stored in a refrigerator at a temperature of 2-5°C.

Can I pause or cancel my order?

You can pause or cancel your order any time. Changes must be reported at least 48 hours before the next delivery day.

Can you customize the menu based on my preferences?

Yes, substitutions can be made if it does not heavily impact the kitchen. Otherwise, alternative meals from the menu will be provided.

What is the "Individual" program?

The Individual program allows you to select specific meals, such as just dessert and lunch for work, saving time. Portions are categorized as small (SLIM), medium (FIT), or large (GIANT), and selected meals must be marked in green.

Do you offer gluten-free or lactose-free meals?

Gluten-free options are not yet available but are being developed. For mild lactose intolerance, it's recommended to order from the "Individual" program and select lunch and dinner, as some other meals may contain lactose (e.g., desserts or sweet breakfasts).